ITSMnet - IT Service Management (ITSM) Network

ITSMnet Live Update

Process Ownership & Accountability Overview
v1.0 - Overview narrative addressing the higher level impact of roles and responsibilities...
IT Integration Security Assessment
v1.3 - Assessment for security considerations during IT integration or site migration activities....
Process Integration Map - ITILv2 to ITILv3
v1.1 - Updated mapping of v2 ITIL processes against current v3 release....
ITSM Metrics Review Workbook
v1.2 - Worksheet for outlining, evaluating and reviewing specific metrics for use in an IT Measurement Program...

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