ITSMnet maintains a focus on tactical resources that help IT professionals execute measurable process and service improvement. Our feature-rich web portal provides members with exclusive services and tools to rapidly review and access content that is relevant today.

 

 

 

ITSMnet: Real-World Content

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Content is focused on usability and its value in providing leverage for process and service improvement activities. Members have access to proven ITSM best practices and guidance, empowering them to do more with less and leverage resources from inside and outside their IT organizations.

IT Process Maps and Workflows Policy & Procedure Templates Project Charters & Guidelines ITSM Program Workpapers Process Implementation Plans Authority Matrices (ARCI / RASCI) IT Process & Service Assessments Service Reporting Templates Service Agreements (SLA / OLA) Tool Selection & RFP Templates

Key Performance Indicators (KPIs) ITSM Prototype Applications IT Controls & Governance Tools Capability Maturity (CMM) Guidance Prioritization Portfolio Workbooks Service Improvement Programs (SIP) Service Catalogs & Narratives ITSM Graphics & Presentations Framework Integration Maps Measurement Tools & Metrics

 

 

ITSMnet provides a continuously expanding repository of ITSM content, research and guidance, allowing members to leverage peer resources inside and outside their IT organizations.

 

 

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