What is
IT Service Management (ITSM)?
IT
Service Management (ITSM)
is a
top-down, business focused approach to Information Technology (IT)
management that specifically addresses streamlining IT services and
increasing the quality of those services to the business. IT Service Management focuses on
the people, process and technology aspects of service provision and
promotes continuous improvement of core operations.
IT Service Management is a
process-focused discipline,
concerned with
delivering and supporting IT services that are implemented in direct
response to a specific organization’s business requirements. In
order to accomplish this, ITSM references a core set of standards
and operating principles that best reflect the objectives and
dependencies of the business. One of the
most widely accepted best practice
frameworks used to support IT Service
Management programs is the
Information Technology Infrastructure
Library (ITIL).
Since it
is essential that IT services support core
business activities, it is also increasingly important that these
same IT services facilitate change as businesses evolve and compete
in a global marketplace. In order to maximize the return on any
investment in technology, IT organizations must be included as a
primary stakeholder in the business decision making process.
|
IT Service Management
is an overall philosophy, and in coordination with supporting
frameworks such as ITIL, COBIT
and ISO provide a standard and proven framework
that addresses improving IT operations. |
What are the Benefits of IT
Service Management?
