ITSMnet
recognizes
there is a lack of more tactical content specific to IT
Service Management, including access to peers across
geographies and industries. IT organizations need to
continuously improve and deliver better technology products and services.
However, the
proliferation of vendor bias has resulted in market
confusion
and limited advancements in peer collaboration and knowledge sharing.
|
ITSMnet
believes
that IT organizations can better serve themselves
and become more self-sufficient by increasing
interaction with peers and leveraging best practice
approaches that have already worked in other
organizations. |
As IT Service Management and supporting frameworks such as
ITIL continue to rapidly expand, world-class IT
organizations will harness collaboration as a critical
component in their process and service improvement efforts.
But peer
collaboration has faced a variety of technical
and cultural obstacles-- traditional research and guidance
has been fragmented, uncoordinated and
context-deficient.
ITSMnet
acknowledges that
IT professionals
need to seek out more creative ways to deliver high-quality
services, streamline support and and become more self-sufficient. They need
to think about the best human resources as not just being
inside, but also outside your organization.
ITSMnet
provides
services to accelerate research, increase control,
co-develop content and
distribute tactical knowledge within and between technology organizations.
